Are you sitting on a ticking bomb?
Many organizations today struggle with workflow orchestration tools that fail to offer a comprehensive view of their hybrid environments. As these enterprises grow, maintaining SLA compliance becomes a daunting task, and the risks of inefficiencies mount. Blocked by isolated data views, teams often get bogged down in minutiae instead of focusing on the larger business objectives. A lack of visibility into key enterprise business processes can result in extended troubleshooting and dissatisfactory mean-time-to-detect (MTTD) and mean-time-to-resolution (MTTR) when issues crop up, and without historical context, it's tough to optimize for future challenges.
These limitations, combined with an inability to effectively predict or optimize, leave businesses vulnerable, leading to missed SLAs, dissatisfied customers, fines, and revenue hits.
This is where observability can be a game-changer. The IT Industry is moving towards OpenTelemetry for observability. As a major vendor of mainframe observability solutions, Broadcom plans to support OpenTelemetry wherever possible in our toolset.
With a robust observability integration based on OpenTelemetry:
In today's complex IT infrastructure that organizations deal with, understanding and managing the health of business processes and systems is paramount. Observability, especially in the realm of workflow orchestration has two categories: workflow observability and infrastructure observability. Let's delve deeper into each.
Workflow Observability
Workflow observability is all about the bigger picture. It focuses on ensuring that workflows for entire business processes are running optimally. By monitoring the performance and status of workflows across the hybrid infrastructure, teams can ensure that service level agreements (SLAs) are consistently met from an end-to-end perspective. It aids in determining if workflows are being executed on time, if there are any delays, and if temporary or permanent changes need to be made.
Basic data like logs, traces, metrics, and events from CA 7 can provide a general understanding of workflow characteristics that can be fed into standard observability tools or application performance monitors (APMs). Using these tools, enterprises can establish and monitor SLAs for their workflows. Furthermore, standard APM and observability tools also offer predictive analytics capabilities. The early version of CA 7 events in OpenTelemetry format is already available for observability-related integrations. Please reach out to us for details.
Infrastructure Observability
This digs into the nitty-gritty. Observability of orchestration infrastructure components is centered on the individual pieces that enable the orchestration of workflows. It focuses on the health of these automation components: CA 7, ESP, Java REST Servers, and more. It’s essential to monitor the well-being of each component that plays a role in automating workflows.
This granular view enables:
The CA 7 and ESP teams are working to provide telemetry data (logs, traces, metrics, and events) from all our Core and Java services using OpenTelemetry. This will enable customers to set up the OpenTelemetry collector and integrate the telemetry data into their favorite enterprise Observability/APM tool.
An ideal observability platform isn't just about one type or the other; it provides a holistic overview. Such a platform presents data on both business processes and infrastructure health, allowing teams to shift seamlessly between different perspectives. This holistic approach ensures that while the broader business objectives (like SLA compliance) are being met, the underlying infra is also functioning optimally.
Want to learn more? Fill out this form, check the Workload Automation box, and our team will reach out to you and help get you started on your OpenTelemetry journey.