Managing alerts on the mainframe can be a headache-inducing experience. Multiple problems can occur simultaneously which may or may not be causally linked. Issues can arise that are correlated, yet the dependencies may be obscured by the complexity of the systems involved. Some alerts are the result of unusual circumstances not likely to be repeated while others are just the latest manifestation of a recurring issue.
In this frenetic mix of alerts, mainframe level one operators are under tremendous pressure 24/7 to assess issues, check procedures, engage appropriate personnel, and perform troubleshooting. To do so, they have to juggle different windows on different products with different passwords across different platforms. With complexity only increasing in the IT ecosystem, this is an untenable, unsustainable situation.
Broadcom is bringing a note of calm into the noisy world of mainframe alerts with the innovative capabilities of Alert Central. Alert Central is a new component of our automation solution that enables you to centralize alerts from different products across the entire organization, consolidate meaningful insights about those alerts (including historical information and topology), and streamline workflows to accelerate problem identification, investigation, and incident resolution.
Here is an Alert Central screenshot that shows open alerts from multiple systems and resources, along with their severity and other basic information:
Through Alert Central, level one operators gain the ability to act swiftly and accurately by having all the details about an alert instantly visible to them. An operator can make a data-driven decision as to whether they have the right skills to fix the problem or if they need to engage a subject matter expert (SME). If the problem is beyond their capabilities, Alert Central enables quick interaction between operators and SMEs to facilitate handover and escalation, including integration with main ITSM tools to support auto ticketing.
Below, you can see an example of the detail provided by Alert Central, including a timeline of when the same alert occurred previously as well as data on related alerts:
Alert Central helps you optimize your mainframe operations in numerous ways. For example, Alert Central enables operators to:
The powerful benefits of Alert Central will continue to expand over time. Future enhancements to this capability will enable operators to easily access procedural instructions to speed up issue resolution, leverage dashboards for more analytical views, and incorporate machine learning to help cluster alerts, predict issues, and advance root cause analysis.
Monitoring and managing mainframe alerts has caused too many headaches for too long. It is time to take calm control of the mainframe operations environment: it is time for Alert Central.
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